Post-Implementation Analysis
First impressions matter. Chatham Partners' research indicates a high correlation between the success of new client conversions and ultimate relationship longevity. As such, continually improving the conversion process should be a high priority.
Post-Implementation Analysis assesses new clients' perceptions of the conversion process while it is still fresh in their minds. More specific key benefits include the following:
- Isolate key strengths, weaknesses, and gaps within the conversion process and conversion personnel.
- Provide actionable recommendations for helping to improve the conversion process and training of conversion
personnel.
- Establish conversion performance benchmarks that can be measured on an annual basis, thereby improving
accountability and enabling the Company to tie compensation to changes in clients' satisfaction with the
conversion process using precise, quantifiable measures.
- Identify clients whose relationships began on a less than positive note and who may be problem or potential problem
relationships.
- Generate direct, unfiltered feedback on conversion personnel. Use this data to create quantitative benchmarks
for evaluating and compensating key employees.